At Df2020 our mission is to develop business centric solutions which transform the way that people present and consume complex knowledge such as regulatory, statutory, policy, legal and procedural practices. Our chatbot technology is aimed at all industries and organisations who are impacted by regulation. We are a Microsoft IP Partner and are closely aligned with their partner and co-sell initiatives.
Chatbot Author is a regulatory focussed Windows 10 Azure application which empowers users to create chatbots in hours with a no code approach. An industry agnostic solution, to transform complex knowledge into knowledge maps which can then be presented, across any digital touchpoint in the form of a chatbot. Chatbot Author automatically records user journeys generating a new form of big data which can be used to improve knowledge transfer and decision making. Available globally on a subscription basis, Chatbot Author is compatible or can be integrated with Microsoft Teams, Office 365, Power BI, Dynamics 365 and QnA Maker.
Df2020 was invited to talk with Microsoft on the subject of digital transformation in the public sector. This short video was filmed at Microsoft's campus in Reading as part of a more in-depth television programme for the Sky Business Channel.
Conversational Procedures
✓ Create professional chatbots quickly
✓ Get started easily
✓ Collaborate to link knowledge
✓ Communicate one version of the truth
✓ Evolve through actionable insights
✓ Deliver transformative benefits
Chatbot Author Benefits
Risk management & Compliance
- Balance sheet is strengthened through reduced risks and provisions for pay-outs.
- Provide better protection to directors and senior staff against personal liabilities.
- Safeguard employees and customers through compliance automation.
Management Insights
- View real-time results in Chatbot Author or integrate data seamlessly with Microsoft’s Power BI for advanced analytics.
- Improved business intelligence – learn how people are accessing information, how it’s being used and where you could be losing efficiencies.
Productivity and efficiency
- Instant access to information across any digital touchpoint – designed for the modern workplace.
- Workforce flexibility through instant knowledge enabling.
- Upskilling at the point of need.
- Simplification and streamlining of procedural knowledge.
- Rapid and easy implementation
Business development
- Develop new intellectual property in the form of working and measurable knowledge assets.
- Potential for new revenue streams offered through regulation-as-a-service.
- Provide staff training
Create
Chatbot Author is a Windows 10 Azure Platform which empowers everyone to create professional standard scripted chatbots much faster than ever before. Thereby reducing the dependency on developers but at the same time appealing to and assisting them. Create, test and collaborate to combine areas of specialist knowledge, whilst masking complexity from the audience by providing only the information which is relevant to them. This in turn reduces the likeliness of false positive and negatives by helping everyone think more clearly.
A complete end to end Microsoft turnkey solution using known protocols for an intuitive user experience with inbuilt security and governance.
Share
Documented procedures are no longer fit for purpose, Chatbot Author is a revolution and will optimise how we operate and share information and knowledge in all areas of our lives. Fully integrated with Microsoft’s Bot framework (LINK), interactive chatbots can be distributed across at least 14 channels (eg Skype, Web chat, Facebook etc). Communicate one version of the truth to keep teams aligned and up to date. Improve productivity by enabling self-service, self-sufficiency and workforce upskilling. Stored in the Azure cloud, Chatbots can be acessed anywhere by anyone.
Measure
In-built data analytics to measure operational insights and visualise user journeys in real-time. For the first time you are able to transform procedures into a valuable form of new big data, called dialogue data for audit, measurement and patterns. All chatbots and their data are stored in the Azure cloud providing a date and time stamped audit trail for years to come. The Chatbot Author platform is revolutionary in driving efficiencies, effectiveness and transparency through the use of procedures.
Evolve
Use the real-time emergent evidence generated from the dialogue-data to identify where to improve the Knowledge Map. This may simply involve improving the dialogue narrative or enriching the understanding of the dialogue through a contextual picture or video. In some cases, there may be a need to extend the edge of knowledge by creating and linking to other Knowledge Maps. This can be supported by the Group Management facility so that Knowledge Maps produced by different Subject Matter Experts can be Linked together.
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