See below a handful of standout outcomes which have been derived from Df2020 Chatbots.

If you would like to know more about any of these proof of concepts then please get in touch.

Example 1: Citizen Healthcare & Wellbeing Feasibility Study

PROBLEM STATEMENT

Older Adults (65+ years) (England and Wales)

16% Population and growing

50% Suffer from pain

200 Types of Chronic Pain

4.6m p.a. Re: Pain GP Appointment

£5.1bn 2017 National GP Costs for Frailty

£9.2bn 2057 National GP Costs for Frailty

CONVERSATION-AS-A-SERVICE FOR 65+ YEARS PEOPLE SUFFERING PAIN 

Anglia Ruskin University has successfully completed a Feasibility Study for using Chatbots to empower older adults to achieve more through better pain management. A new commercial vehicle is being developed.

LONG TERM BENEFITS

Low cost conversation-as-a-service with potential for global scalability. The anonymised BI becomes a revenue generating asset.

Example 2: Safeguarding Children

PROBLEM STATEMENT

There were over 58,000 children identified as needing protection from abuse in the UK in 2016.

ONE REGULATION, FRAGMENTED DEPLOYMENT

There is one regulation. Yet every school, local authority, police force, charity and other organisations like sports clubs, involving children write their own safeguarding procedures.

POOR BUSINESS INTELLIGENCE

The Department of Education publishes child abuse benchmarks, but they suffer from manual collection, inconsistent regulatory interpretation, poor quality   day and 1.5 years lag time before being published.

SOLUTION: SAFEGUARDING CHATBOT

Having developed a prototype in collaboration with a Premier League football club, a Junior School and an Education Academy, DF2020 are uniquely positioned to work with partners to develop a utility service to automate these complex and sensitive procedures.

Example 3: GDPR Consent Scenario

PROBLEM STATEMENT

The digital Terms and Conditions are in content form, which is no longer fit for purpose to meet the GDPR requirements for customer consent.

ONE REGULATION, FRAGMENTED DEPLOYMENT

There is one regulation. Yet every organisation in Europe and beyond is impacted. This includes 19.2m micro, small and medium sized businesses.    

POOR CONSENT AUDIT TRAIL

There is no user decision journey audit trail through the T&C content to ensure the GDPR rules for consent are met, as the law explicitly states a simple tick box is not enough.  

SOLUTION: T&C CHATBOT

An all encompassing utility service to automate compliance, capture audit trail and enable organisations to continually evolve through measurable insights. Work with DF2020 to develop a unique managed service, incorporating voice, scripted dialogue, language translation, questionnaires and much more.

Example 4: Planning permission for a loft extension

PROBLEM STATEMENT

The current state of knowledge is complicated. There are circa 360 Local Government Authorities in England. Each has produced their own websites, processes and procedures for applying for planning permission.

MASK COMPLEXITY

In this particular case the complex knowledge was held within 215 pages, there was a clear need to extract and synthesise contextual knowledge. This was represented as a decision tree with many different Choices, Pathways and Outcomes.

REDUCE FALSE POSITIVES

Some of the criteria required contextual pictures (not available in documents) to materially reduce decision distortions (false positives and false negatives).

SOLUTION: CONVERSATION-AS-A-SERVICE

A Chatbot conversation-as-a-service to simplify and streamline citizen decision making across the circa 360 English Local Government Authorities, whilst reducing costs and generating new revenue-based services.

Chatbot Author: Many Complex Knowledge Scenarios

  • Personal Health Choices & Pathways
  • Pharmaceutical e.g. Prescribing ADHD Drug
  • Smart Contracts (Blockchain) i.e. Terms & Conditions)
  • Investment Applications
  • Smart Cities (IOT i.e. responding to alerts)
  • Banking: Treat Customers Fairly
  • Health Insurance: Personalised Products
  • Selling Financial Products
  • Help desks: Self-Service; Frictionless Handover
  • Health and Safety Instructions
  • Tax Advice including self assessment
  • Legal Advice e.g. Planning Applications
  • ISO9001 etc Standard Operating Procedures
  • Retail: example DIY Instructions
  • JIT Training e.g. Upskilling Apprentices
  • Instructions for Local Manufacturing e.g. 3D Printing
  • Security: e.g. Golden Hour response
  • Opportunities e.g. qualify in / out
  • BREXIT e.g. Customs and Tariff Rules
  • Audit Review e.g. Standard Operating Procedures