- Universal Thinking
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“Hundreds of millions of people use Facebook Messenger, Kik, WhatsApp and other messaging platforms to communicate with their friends and family every day. Millions more are experimenting with speech-based assistants like Amazon Alexa and Google Home. As a result, messaging and speech-based platforms are rapidly displacing traditional web and mobile apps to become the new medium for interactive conversations. If you’re a business, that’s important because it will change every aspect of when, where and how you engage and communicate with your customers.”
Jason Brenier, Georgian Partners discusses the 9 Principles of conversational business and how to achieve personal interactions with your customers at scale.