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MICROSOFT TEAMS GOES GLOBAL WITH CHATBOTS
Microsoft Teams, the new Office 365 app, is now available for Windows and Apple Mac desktops / laptops, plus Apple iOS, and Google Android smartphones. Microsoft Teams is now available in 181 countries and 19 languages. It also comes with Chatbots, which is quickly becoming the norm for collaboration platforms.
GOOGLE HANGOUT CHAT LAUNCHES WITH CHATBOTS
In competition with Microsoft Teams and Slack, Google launches Hangout Chat to move into the lucrative collaboration platform market. Like its competition, Hangout Chat also comes with some Chatbots.
CAPITAL ONE DEVELOPING A CHATBOT
Capital One has a Chatbot called Eno, which is currently in a pilot stage. Capital One has selected Facebook and SMS as its first two channels. Eno uses artificial intelligence for dialogue with its customers, covering banking activities such as checking account balances or requesting a transfer between accounts. Eno also uses emojis as part of the dialogue interaction.
NEXT INSURANCE LAUNCHES CHATBOT
Next Insurance, has launched a chatbot aimed at the small business market via Facebook. Their idea is to replace the human insurance agent, so that they can offer tailored insurance policies with simple and quick conversations, operating at a low and efficient operational cost.
Guy Goldstein, Co-Founder and CEO of Next Insurance states:
“70% of our customers are buying insurance on their phones. Enabling customers to buy insurance through a chatbot on Facebook Messenger brings simplicity, transparency and easy access. We’re making sure that insurance is working for the small business owner and not the reverse.”
YAHOO! LAUNCHES CHATBOT
Yahoo! Captain Chatbot aims to improve logistics between family and friends. The idea is the Chatbot helps with appointments, shopping and to-do lists.
IBM WATSON CHATBOT ATTEMPTS TO TACKLE ARTHRITIS
10 million people in the UK suffer from arthritis. Arthritis is a joint inflammation associated with over 200 musculoskeletal conditions that affect everyone differently. IBM Watson is working with British charity Arthritis Research trying to solve that problem with the introduction of a web and mobile-based virtual personal assistant.
Arthritis Research UK’s CEO Liam O’Toole stated:
“We know that there are millions of people in the UK living with arthritis whose lives are severely limited as they struggle with unanswered questions. We want to ensure that everyone has access to information and support, whenever and wherever they need it. We’re really excited to be working with IBM Watson on this innovative new service that will enable us to have conversations with anyone seeking help, that we simply wouldn’t be able to answer so quickly otherwise. We’re confident that this new virtual assistant will help more people push back the ways arthritis limits their lives.”
CAPITA AND MICROSOFT PIONEERING CHATBOT HEALTH TECHNOLOGY
Capita are linking their clinical content with their Salus Patient Relationship Management platform with Microsoft Chatbot technology to reduce pressures on medical call centres and reduce the number of unnecessary emergency department visits. This HealthBot technology is being developed across digital and social media in a way that is very familiar to users. The idea is to give patients access to self-care 24/7 using the HealthBot so that it could cut down on unnecessary patient visits to hospitals and doctors surgeries and reduce out-of-hours staff costs. This combination is part of a strategy to provide connected and patient-led service by using up-to-date and recognized clinical guidelines to help direct patients to the right level of care for their symptoms quickly and effectively. The benefit is to help reduce pressure on local and national triage services.
AMAZON ALEXA ON APPLE iOS
Amazon are to launch its Alexa chatbot within its app on Apple Smart Phones. Alexa will outperform Apple’s Siri as it is designed for conversational commerce.
APPLE LOOSING FUTURE VALUE AS CHATBOTS CONVERGE ON TO THEIR LANDSCAPE
Microsoft, Google, Amazon and Facebook are now using Chatbots to compete directly against Apple using Apple’s own estate, iOS Mobile Phones and the iMac. With Amazon taking the lead in terms of conversational commerce, it is becoming clearer that Apple need to quickly realign towards a Chatbot strategy. Whether this happens remains to be seen, as Apple are making so much money that Steve Job’s mantra of Apple being its own biggest competitor is now relegated to a footnote in history.