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Sabre Corporation Launches Chatbot
Sabre Corporation has launched a Chatbot prototype powered by Artificial Intelligence, which is integrated into Microsoft’s Bot Framework and Microsoft Cognitive Services including Language Understanding Intelligent Service (LUIS).
This Chatbot prototype is a white-labelled dialogue services initially being used by Travel Services International (TSI), USA.
Chad Callaghan, Head, Sabre Studios stated:
“We are excited to start pilot testing for the bot … we believe the self-service convenience the bot offers will improve travellers’ ability to resolve routine support requests. At the same time, we are happy to help our travel agency customers ensure agents can focus on supporting more complex traveller requests. We will be interested to track how travellers learn about and interact with the bot.”
The Microsoft Botframework is an omni-channel service for Chatbots. This will be used by TSI initially using the channel Facebook Messenger providing conversation-as-a-service. The Chatbot supports:
- Customer personal preferences
- Flight reservations including seat changes
- Travel itinerary
- Trip-related questions
- Requests for special meals
- Access to a live agent
- Paying for additional services
To read more like this visit: www.chatbotinsider.ai