The 9 Principles of Conversational Business

“Hundreds of millions of people use Facebook Messenger, Kik, WhatsApp and other messaging platforms to communicate with their friends and family every day. Millions more are experimenting with speech-based assistants like Amazon Alexa and Google Home. As a result, messaging Learn more

Chatbots – Market Update 118; week-ending 28 July 2018

Conversation-as-a-Service insights for new sense-making frameworks     As conversation-as-a-service gains momentum, it is providing a two-way marketing, sales and services interaction between customers and organisations from both the public and private sector. Being able to undertake chatbot dialogue at scale, Learn more

Chatbots – Market Update 117; week-ending 21 July 2018

Conversation-as-a-Service insights for changing everything Conversation-as-a-Service is the co-existence of chatbots and humans to deliver value through dialogue. A core consideration is the Conversational User Interface (CUI), which has three purposes: Orchestrate dialogue between the machine and the human Orchestrate Learn more

Chatbots – Market Update 116; week-ending 13 July 2018

Chatbots to set a new benchmark for ISO 9001 2015 organisational knowledge across 1m organisations ISO 9001 is the most widely used quality management standard worldwide. There are over 1m organisations across over 170 countries that are certified to this Learn more

Chatbots – Market Update 115; week-ending 7 July 2018

The Normalisation of Procedural Subjectivity We all know that a Standard Operating Procedure (SOP) is a step-by-step set of instructions written by an organization to help workers carry out complex routine operations. Each SOP is aimed to achieve efficiency, quality Learn more

Chatbots – Market Update 114; week-ending 29 June 2018

Corporate training cannot cope with the ever-widening knowledge gap   As the pace of change continues to accelerate faster and faster, it has become overwhelmingly clear that training is no longer fit for purpose, to address the ever-widening knowledge gap. Learn more

Chatbots – Market Update 113; week-ending 23 June 2018

It is time for the Digital Transformation of Corporate Governance? Within traditional Financial Services there is a common belief that regulation has fundamentally constrained the industry, but at the same time innovation through FinTech has blossomed. The Regulators do not Learn more

Chatbots – Market Update 112; week-ending 15 June 2018

Chatbot Natural Language Processing Unabated Hype A lot of chatbot projects in regulated sectors, especially financial services, have reached the realisation that Natural Language Processing (NLP) has severe limitations compared to the unabated hype. NLP is powered by machine learning. Learn more

Chatbots – Market Update 111; week-ending 8 June 2018 Edit

Frugal Engineering to digitalise Standard Operating Procedures   Frugal Engineering is the science of breaking up complex engineering processes to reduce the complexity and cost of producing products, without compromising quality. One example of Frugal Engineering is the use of Learn more

Chatbots – Market Update 110; week-ending 1 June 2018

Microsoft is ready to change the world, but are you ready?  On the 1st June 2018, Microsoft’s Market Cap was slightly ahead of Alphabet (Google) having surpassed them a few days earlier.  The following leader board represents tech firms that Learn more