Chatbots – Market Update 91; week-ending 19 January 2018

Commonwealth Bank of Australia has launched a chatbot for conversation-as-a-service with its customers for supporting over 200 different types of banking tasks. Their Chatbot is called Ceba, which has been trained to handle over 60,000 different ways customers ask for Learn more

Chatbots – Market Updates 81; week-ending 10 November 2017

CHATBOTS AND BLOCKCHAIN START TO CROSS-FERTILISE There is a very early emergence of Chatbot capabilities being enriched by Blockchain. There are three distinctive use cases: Conversational Customer Consent Certain types of Chatbots provide a viable alternative to dense ‘legal’ content Learn more

Chatbots – Market Updates 77; week-ending 13 October 2017

CHATBOT ‘BANK TELLERS’ BEGIN JOINING THE WORKFORCE, WITH REGTECH CHATBOTS EXPECTED TO FOLLOW IN 2018 It’s all a question of balance. DBS Bank has been recognised as the Bank of the Year, Asia by The Banker, a member of the Learn more

Chatbots – Market Updates 76; week-ending 6 October 2017

GDPR CUSTOMER CONSENT TERMS AND CONDITIONS IN CONTENT FORM ARE NO LONGER FIT FOR PURPOSE NOW IS THE TIME FOR CHATBOT DIALOGUE Consent is to give permission for something to happen. Consent is one of the specific EU GDPR (General Learn more

Chatbots – Market Updates 75; week-ending 29 September 2017

THE FUTURE OF FINANCIAL SERVICES EMERGES: ANOTHER CHATBOT BECOMES AN ADVISOR AND SELLER OF LOANS The Malaysian RHB Banking Group has launched a chatbot via the RinggitPlus comparison website. The chatbot is a blend of an “advisor” and “salesperson” for Learn more

Chatbots – Market Updates 74; week-ending 22 September 2017

WE NEED FRESH IDEAS FOR RETHINKING PRODUCTIVITY The recent OCED (Organisation for Economic Co-operation and Development) “Compendium of Productivity 2017” publication showed global growth, measured by GDP (Gross Domestic Product), should rise from 2.1% in 2016, to 3.5% in 2017, Learn more

Chatbots – Market Updates 73; week-ending 15 September 2017

CHATBOTS AND THE DIGITAL AGILE AGING MARKET    At a recent Microsoft UK, Local Government Partner event, there was some excellent insight on the Digital Agile Aging Market. The key note speaker Ian Spero, Founder of the Agile Aging Alliance, Learn more

Chatbots – Market Updates 72; week-ending 8 September 2017

We are well versed in Multichannel for customer engagement. Now Omichannel has emerged. But, what is it and why does it really matter? Omnichannel means engaging customers across all touchpoints, whether digital or physical. Omni originates from the Latin word “omnis” Learn more

Chatbot – Market Updates 71; week-ending 1 September 2017

Chatbots will Revolutionise and Protect against the Misselling of Financial Products As conversation is a more natural interface than websites, enterprise applications and mobile apps, it is inevitable that dialogue will become the most prominent and effective way of communicating Learn more

Chatbot – Market Updates 70; week-ending 24 August 2017

The Need to Mitigate Socioeconomic Risks and Negative Impacts for Artificial Intelligence / Autonomous Solutions One of the challenges for Artificial Intelligence (AI) / Autonomous Solutions (AS) is to mitigate socioeconomic risks and negative impacts. Financial Services have already experienced Learn more